Change My Location However, some theaters may have additional restrictions or use a different age break. Some types of passes cannot be used for newly released films. Was this information helpful? Ticketek may vary these Terms and Conditions at any time by updating them. Players 15 years and older will require an Adult Ticket. *Tickets will be updated to display your barcode from 72 hours prior to the performance, Ticketek is selling for the following venues only. Yes. Train Travel with Children | National Rail Select an event category type from the Genre drop-down menu and click 'GO'. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Ticketek and/or the Seller will take all reasonable steps to notify you of Ticketek's intention to cancel the ticket or render it invalid within a reasonable time before cancelling it or rendering it invalid. Look further into the season for other performances. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Information about any children's policy will be provided at the point of sale. LATECOMERS WILL NOT BE ADMITTED UNTIL A SUITABLE BREAK IN THE PERFORMANCE. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. No, we cannot refund the additional charge for the Refundable tickets. The reimagined one-part production running time will be a work-in-progress until we complete rehearsals. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders ("you"). Can I request a refund if I accidentally selected the Refundable tickets option? Yes, you are able to use multiple Ticketek Gift Vouchers. We also regularly monitor our ticketing system for suspicious transactions. Online orders can be paid with Visa, MasterCard, American Express and Discover. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? Ticketek may charge a reasonable fee for the replacement of tickets. How do I redeem my Ticketek Gift Voucher? The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Ticketek attracting complaints for delayed concert refunds after - ABC I would still like my tickets mailed to me at my overseas address, is this possible? Many events have reduced price children's tickets. Players 15 years and older will require an Adult Ticket. The show will run for approximately 3hours and 30minutes, including interval. We anticipate demand will be high for Harry Potter and the Cursed Child tickets and recommend that customers book early for best availability. What is a Family Ticket? - Ticketmaster Help Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Explore events happening near you. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. When you book online you cannot choose the location of your seat. Junior/Child tickets cover ages from 3 - 14 years. Refunds, Payments and Exchanges. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. How do I make a wheelchair or Accessible Seating booking? The Services are not intended for or specifically targeted to children under the age of 13 years of age. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Experience a storytelling odyssey through a new world of imagination, discovery and possibility. Founded in 1979, the company is owned by TEG Pty Ltd with its headquarters in Sydney and operates ticketing operations for entertainment and sporting events in Australia and New Zealand.There are companies using the name Ticketek in other countries however these are not a part of the Ticketek Australia/NZ operations but are a part of Ticketek . Upon arrival at the Event, you must use the NZ COVID Tracer app to scan the Event specific QR codes. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. How many tickets can be delivered by Mobile Ticket delivery? Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Ticketek acts as agent for the Seller in the sale of all tickets. How will tickets be delivered? Have more questions about Ticketek Gift Vouchers? Harry Potter and the Cursed Child tickets | Princess Theatre | Ticketek 163 Spring St, Melbourne Please note that the Payment Details page is not accessible from the mobile site or mobile apps. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. If you have purchased concession tickets, you are also required to present a valid concession card. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. 670708) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Pixar Putt - Australia | FAQ NRL Footy Pass Choose any 4 NRL games at Cbus Super Stadium. Ticketek: A global leader in ticketing and technology. Will mobile tickets be removed from the Ticket Wallet after an event? They can only be used in the country they were originally purchased. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? www.accc.gov.au. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). FAQ Tickets and Passes - AMC Theatres If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Mechanical Breakdown: means in the 24 hours prior to the . All children over the age of 3 years require a ticket. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. In most cases, refunds will be automatically processed to the credit card originally used for purchase. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Ticketek will only mail tickets to the residential address of the credit/debit card holder. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Save more than 30% with the NRL Footy Pass and easily bring your mates. As the primary ticket purchaser you must download the NZ COVID Tracer app, and take responsibility for ensuring that other attendees in your group also download the NZ COVID Tracer app. You will need to provide some form of ID so that the staff can access your Ticketek account details. 670708) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. You must apply for a refund within a reasonable time. The website only allows one invitee from a group to purchase at a time. How do I add my mobile tickets to the Ticket Wallet? Each ticket is also sold subject to any additional terms and conditions of the Seller for the particular event ("Seller's Terms"). When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. What is a price category? My tickets have not arrived after a reasonable amount of time, what do I do? You can book up to 9 tickets per transaction. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. Grandstand and Premium Hospitality tickets are now on-sale for all home games. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Ticketek Gift Vouchers look just like a regular Ticketek ticket. If the performance you wish to attend is sold out, we recommend the following: HOW MANY TICKETS CAN I BUY? Infants, who are under the age of 2 years, can travel sitting on their parent's laps. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Nothing in these Terms and Conditions is intended to limit your rights under the Consumer Guarantees Act 1993. No. What if a show is cancelled or postponed? A total of 10% of the adult fare will be charged for the infants' ticket. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Why aren't all seats available for sale? AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. We do not send tickets to PO Boxes or business addresses. MORE INFO Carnival Fun Pass Tap and play all day with your Carnival Fun Pass. Pick your seats. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. Tickets purchased to General Admission events cannot be refunded should they be lost. When can I request a refund if I have purchased Refundable tickets? Print this PDF as this will be your access to the event. Ticketing - Marcus Theatres Ticket exchanges MAY be available for this event. Buyers' Security | Ticketek Australia Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? Proof of purchase may be required for any refund or exchange. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Only 1 exchange per event will be allowed. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. What is the age break for a child/senior and are discounts available on The fare will be 75% of the adult fare for children between 2 years and 11 years. What is the convenience fee for, and can it be refunded? Some events may have a Family ticket which includes 1 Adult and 1 Junior. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Upgrade your theatre experience and treat yourself to a night to remember with a Marriner Group VIP Experience, which includes: *The Package is not redeemable for cash . This means that for each event, tickets become available in order of best seating according to the promoter. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. What if I enter my Voucher ID incorrectly online? If you are unable to reach the location box office or speak with theatre management, you may call 844-363-2840 (Option for General Guest Services) Monday - Friday between 9:00 a.m. and 5:00 p.m. Central Standard Time. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Still looking for answers? https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Persons aged 15 and over as at 1 January 2023 are classified as an adult, unless they hold valid Concession identification. Yes! As seating arrangements may change without notice, the Venue Maps should be used as a guide only. SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. You can check your gift card balance. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. *Non-alcoholic beverage available for those under that age of 18 You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. I am traveling the country and have a New Zealand address but my billing address is overseas. Children under 2 who do not require a seat are free. Children under 3 will not be assigned their own putter (golf-club) or ball. FAQ | cricket.com.au Gold Coast Titans tickets | Tours and Events | Ticketek Australia I've sent an email invitation but some or all of my friends did not receive them. We recommend that you confirm with your venue whether they have an existing ticketing agreement. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). Tap "Add to Passbook" at the bottom of your mobile ticket. NBA Child Ticket Policy. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. How long are my friends seats placed on hold? This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Official Cricket Tickets | cricket.com.au
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