I'm going to win the job because Im the best in that role. The feedback we were getting was they wanted to move faster. If they're getting it, then there's hope for the middle 70 that I can make sure they're getting it. Honest as the day is long. In the brief conversation that I had coffee with him, we discussed his KPI dashboard, things that he looked at as the CEO of Rentokil.. Take care, everybody.. Average Rentokil Initial hourly pay ranges from approximately $10.95 per hour for Warehouse Worker to $31.31 per hour for Senior Accountant. There's a separation that has to occur. What percentage of our specialists are within their training standards? A branch manager can manage up to four ops managers. John scaled a regional pest control company to a national empire, and he's . Finally, the one that we all know but we sometimes forget is 1% improvement in customer retention is 1% organic growth. Paul Giannamore: Do you remember Jim? Tim Mulrooney and I were talking about how we measure customer retention. If you get hiring, training, and development right, you're going to be amazingly successful. You say, That was way too complicated. How will we know that we're doing the right thing? When I came to Rentokil a couple of years ago, I was predisposed to say, Why are you doing this multi-brand thing?, There are 3 or 4 reasons why we're where we are. I said, It's black. With facts, they've allowed me to change my mind. If you're doing a job and you feel you're not doing it well, it's not satisfying and engaging. I don't know how long ago this was but this is going back at least a couple of years. With that in mind, it didn't go as well as we should have., The good news is Chuck, Mike, Perry agreed with what we were doing. Paul Giannamore: The interlude for you between the manufacturing business and the pest control business was Cintas., John Myers: There were a couple of other steps in between. Onze Let's shut this piece of equipment down and change out the tool or whatever that thing is., What $1 million, $2 million, $5 million companies have to do out there is they have to provide these training mechanisms to allow people to do the right thing when no one's around. We weren't quite sure about that but we were sure about the people in there. Let's buy everything and call it Terminix. You've said something about command and control of Rollins, haven't you? What problem are we trying to solve here? We've morphed into opinions, beliefs, and stuff. I've known Jim forever. They've got a lot of questions., Older customers that you've been servicing for years its like, Patricks guys are coming out. Patrick Baldwin: That question came up in my head like, John does that. What about other CEOs? Paul Giannamore: First off, sellers have a different degree of consideration when they're selling their business. He was the director of business development, a former deal attorney.. Was Vic Hammel at the helm at the time?, Paul Giannamore: Vic stuck around. John Myers: Five minutes before we land at LAX the guy said, What are you in town for? I was like, I work with a company called Western. He said, The little man with the hammer. Its the logo on the vehicle getting ready to hit the rat with the hammer. I thought about things that could get out of whack. When Anticimex, ServiceMaster, Rollins, or Rentokil goes out and buys a $25 million business when somebody goes out and buys Mike Rogers Killingsworth in Charlotte Metro that's been there for years thats well known, it doesn't make sense to change that name. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Rentokil has done a great job acquiring quality platform businesses, allowing them to run somewhat standalone but still taking some key people., Some of the deals that I've worked on, they've taken some key individuals within the platforms that they've acquired and allowed them to ascend the throne to greater regional or even national type positions. The one next to the one we serviced. You might not like pizza parlors but if it's right next to the school, it might be the right answer to that question in some markets. That was fine. It bounced around a little bit. I show up in the room and I'm asking him questions about how we're running the business and why. He also holds an MBA from Mercer University in Atlanta. You and I talked about the Brandon Hier episode, which we wanted to do. Previously John held various senior management roles at Cintas Corporation. By the way, great companies ask the first ones. We have bought more companies that have solved problems that we've been in search of a solution for. I was selfish thinking about The Boardroom Buzz but we wouldn't have this friendship. We're not doing a good job at tick control, either. He used to work for Vic at Ehrlich. What makes Rentokil attractive compared to some of the others out there? Didn't I tell you many years ago that Texas hasn't been an extremely consolidating market? I have a lot of respect for David Fisher. John, thanks for coming on The Buzz. We all know about that. Patrick Baldwin: In episode seven with Mike Givlin in Certus, they were talking about doing a brand equity study. Forget COVID for a minute. Als u dit bericht blijft zien, stuur dan een e-mail It sounds like a little thing and we require all of our acquired companies to back into space. Were fear-of-failure guys. I learned a lot about negotiating multi-year deals with large capital spends to justify it. Why are these ants here? There are a lot of them on this list that I would like to be able to utilize but I can't because a lot of companies don't have those records. That's why early in his career he decided it was important to head back to school to earn his MBA. Does it make sense for Rentokil to rebrand Western in California whose business has been around since 1913 to Ehrlich? The benefit of getting diversity is the diversity of thought. Rentokil North America "john myers" Reviews | Glassdoor Maybe the technology's moved on since we did that last. There are lots and lots of examples. How John Myers unified Rentokil North America around a common - SBN Patrick Baldwin: A couple of these brands have been mentioned. I came back from the UK as an ex-pat. When I ride with one of our specialists, immediately on the first 30 minutes, How's it going? Good. How long have you had this truck? A year. One-word answers. Ryan leads DTK Facility Servicess over 1,600 employees across 190 counties. When they do, you'll see, Paul, we've stretched far on some deals. Today, I will miss you., They then came to me and said, We'd like you to run a manufacturing facility. I'm a sales guy going to run a manufacturing facility in Atlanta 24 hours a day, 7 days a week, 3 different unions, unprepared to be a great production guy. She said, How much are you getting paid? I said, I'm not exactly sure either. The lawn care companies have beaten us to the punch and some regional medium to large regional players have beaten us to the punch and we're not getting our fair share. The COO lives in Anaheim. To a large degree, Rollins has a portfolio of independent brands. Patrick Baldwin: I've got a few. We're going to send somebody out and ten minutes of phone time wasted. Patrick Baldwin: It sounds like brand equity. If you start thinking of that type of math, then you understand that if you want to implement things consistently with 9,000 employees, you can't be winging it. When you don't, you're on to the next adventure and you said, How did that thing ever work out over there?. Rentokil North America managing director John Myers picked this environment to sell 250,000 shares in the company, for 1.2m. Let's talk this through. To me, that's an important thing., A couple of the other things is when I think about the capabilities of Rentokil North America's M&A team, it was rough starting it. John has a diverse business background, with extensive sales, marketing and business strategy experience. Positive discontent says that even when you win, you're taking another look at how you won and you're saying, That was a little clunky even though we got what we wanted.. They're supposed to be special shoes that reduce the chances of slips, trips, and falls. Paul Giannamore: Patrick, you had to bring that out. Patrick, this will be the last question Ill ask. Paul Giannamore: Ive got to take my vitamins after I was on the road if you know what I mean, John. When we go to meetings and John shows up, and Mex is like, I want to sit on his lap and drink hot chocolate and listen to his story. He's a fierce leader for sure. This episode wouldn't be complete without first discussing route density, its benefits, and the 'best new customer'. The other part Andy is amazing at is he realizes that some of the things that we're trying to fix have been in place for fifteen years. Rentokil does a great job from a DD perspective to mitigate those types of things and they do raise them. Do you trust your instincts on how you made business decisions in the US? I want to see the top twenty. I'm fine with that and I like that because it's 100% their decision and not an auction process at the highest price. Hes a nice old man. How many employees are now under you? Even now, if I go to the photocopying machine and it's out of toner, I'm opening the cabinet. It was a perfect setup for me to understand that I wasn't selling a thing. Rentokil North America does maybe $200 million in revenue. For me, it's always been less about career planning and more about opportunistic action-taking. Would you agree with me that the big three are essentially behind a lot of the smaller players in mosquito control services, at least on the residential side in North America? I don't even know any of the details. It does take humility. He's been at Rentokil for over twelve years in that longevity that you all spoke about. Paul Giannamore: They come over to learn the right way to do things. At my going away party, that same customer gave me a card. Its a different business environment to where I am today where there are 19,000, depending on who's counting, pest control providers. John Myers's Email & Phone - President and CEO, Rentokil North America It'll be good for my mental side of the business and my development side of the business capabilities. Your team has always been reasonable. When you do that, Mrs. Smith asks Mr. Miller next door, Who should I use? You got the account. They typically quit their boss., Lets say were going to work on specialist retention, we would start looking at why they are leaving us in the first place? It was great. As a result, I did well there. Paul, have you ever looked at revenue per mile? Patrick Baldwin: I've heard that the Rentokil M&A team has come to take a liking to the Mex. I had Vis--vised everything that I had done historically around the globe., Over time, when about Rentokil versus Orokin versus Terminix versus Anticimex, for example, as the M&A market has continued to heat up in years, all of these players had to get more sophisticated. An accountant can add down and across. That gives me trust and faith that the same people are going to be around., John, this isn't for you to say but I'm going to say it because everyone in this industry knows that I don't mince words. We should be taking care of that better. I got to understand what they think about our organization, what they think about our competitors, what they think about our people. What was that like? As I had high hopes for Nick, I have high hopes for Brett and I wish him the best of luck there with that organization. I went for the money and the title. When I deal with our clients that go from 10 employees to 100, the increase in complexity in an organization between 10 employees and 100 is 60-fold, 50-fold. When you have the diversity thought, you get better decision-making. John describes the nuanced difference between success and excellence as his company has grown. John Myers is a Managing Director, North America of Rentokil Initial PLC. We've got a 10% market share and we're the third largest. Is this the problem I need to solve today? I look at it and I say, Its an important problem but not today. They were in Philly. I want to win so I do my homework. Was it him going out and trying to talk to customers to understand what the organization is doing right or wrong?, A lot of owners started in the field. What else pops into your mind? Usually, people are saying, Tell me the story. There's continuity of thought and process. That was a leg up. They had an incredibly good hygiene services business.. They were the keystones of our business., Paul Giannamore: Hes a lovable guy. Patrick Baldwin: Let's do it. Are there things that you've witnessed where Rentokil is handling due diligence differently or did they think about it differently? Your general counsel is out on the scene. I got it totally out of whack., I went to Cintas and I interviewed with Bob Kohlhepp, who was the CEO at the time. I talk to customers ten times a year. I'm getting an offer letter. per informarci del problema. We talk a lot about the methodology for being successful. It was almost like what Nucor is to the steel industry. I have the old capital structure built out. I'd value that business. Is that the way of the future? I took the next job that was offered to me. If they're supposed to be chapter one after month one, chapter two after two, what percentage are on schedule? Paul Giannamore: Where did you get your start, though? They're trying to help me if you will. Patrick didn't fail to ask John about brand equity. It makes a difference if I do a deal right now with a firm to know that I am going to see John, Bruce, and Alex a year from now, all these guys that have been around for a long time and have institutional knowledge. John Myers Overview CB Rank (Person) 51,917 Primary Job Title President and CEO Primary Organization Rentokil Initial Location Reading, Pennsylvania, United States Regions Great Lakes, Northeastern US Gender Male LinkedIn View on LinkedIn John Myers is a President and CEO at Rentokil Initial. Can you send Jim out? Rentokil North America is an M&A machine and they have a choreographed process. They described a $200 million business in North America in an industry that was probably at the time $6 billion run by a European group based in the UK where they were dominant. You might have too little or too many direct reports in the organization. That's first and foremost. Thank you., Patrick Baldwin: John, it was great to visit with you. Twelve years later, he's adapted to a new way of thinking and doing things. They had great expansion plans and I was going to lead those expansion plans but they had no money to do any of the expansion plans. Paul Giannamore: Talk about a guy who's a true North for the business. Trust your instincts. That was me and not you, John. In those days, American Can was the big one. We all need a strong Terminix. With Rentokil North America, its using Ehrlich as a residential brand. Patrick Baldwin: It's been days since we've interviewed John Myers so I did my research. Starting in around 2015 and accelerating into 2017 and 2018, they've decided to buy standalone brands, Gregory, McLeod, for example, and these types of businesses. John describes the nuanced difference between success and excellence as his company has grown. It's spinning in my head. Almost every time I would see you, irrespective of where we were in the country, you were like, I'm going to be showing up to dinner a little bit late because I'm going to go spend some time with a customer., Patrick Baldwin: Its the polite no, Paul.. They're a little bit behind because when they were at, XYZ location, it took longer. You've got low route density. In addition, it engages in the supply and laundering of workwear, uniforms, cleanroom uniforms, and protective equipment. When I came into pest control it was new for me. If he's not ready, if it terrifies him, if he goes home and he thinks, My career is over because I was a doofus, I don't want any of those things. The pillar scores are Audit: 1; Board: 2; Shareholder Rights: 1; Compensation: 5. There are no older and 11 younger executives at Rentokil Initial Plc. We also tied the customers' phone numbers, emails, texts, and all that stuff to the phone system which allowed us to track how many incoming calls for each unique, discrete customer and the duration of those calls., The question was, Where does this pest control company spend most of its service time, as far as calling. It turned out that approximately 70% to 80% of phone time with the office was spent on the phone with new customers because, with new customers, there's a lot they don't understand. Those leaps mean instead of twenty people servicing accounts, you now have 80.. By reinforcing the message from the top level, it does those things better than just hoping it happens." . They're growing at a high teen double-digit growth and you go, What am I going to get from doing that? As a result, sometimes I feel like I'm treading water in the deep end, Patrick, about this branding thing. John Myers: I don't. Patrick Baldwin: Rule of thumb, with the span of control, John said the numbers. With regard to Rentokil North America, I don't have to worry about deal execution risk. Paul Giannamore: This is the last question I'll have for a little bit and Ill let Patrick get some stuff in. I agree with you, 100%. When you brought up safety meetings, maybe bureaucratic, in my business, it's an incredible tool that tells the guys that are doing a lot of work that you care about them. I was writing the brochure. If I hear that we have lots of slips, trips, and falls, I'm immediately wondering, Is our shoe program correct? We give all of our colleagues free shoes. John Myers: Its not left field at all. We call them specialists but the industry calls them technicians.
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