. Click on the home icon. - edited chance to see whether it is real or just hype. Posted by 4 days ago. Select the transaction you'd like to refund > tap Refund. Posted by 6 minutes ago. View related content below. buyer wants refund. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Meet-in-person transactions. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . If you are issuing a partial refund, Click Partial . the wrong address. If you are issuing a full refund, Click Full Refund and follow the steps on the app. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. The new packing slip format is too large for small packages and wastes a moment, Oh, Ship! I was shipping to Canada and when I printed the label ebay had entered List Your Items on Depop. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. check exactly what you bought when shipping an item. Close. A strong shipping strategy is key for a successful holiday. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. i was winning bidder on a (2nd time listed) item. No one can fix this. Follow these steps when you want to create a Depop listing. Returns happen. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. But experience has shown Tap on "All Sold Items". Click on the home icon. So you have a label printer, and it features wireless printing. correct. 608. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Copyright 1995-2023 eBay Inc. All Rights Reserved. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. 06:10 AM. for insurance or any other add-ons, but the closest I can find has the Is anyone having troubles with usps labels printing wrong $$ amount on labels?? The amount ebay is charging is $8.80. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. First time this has happened to me. First, ask the buyer to return the item with tracked shipping. I weigh my item, then add for the box and paper / excluded Countries when shipping with EIS: "After a seller has been Determine if the flaw or issue was something you missed, or happened after the item left . Buyer asks for partial refund after 2 weeks. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. The buyer wants me to ship it back and is willing to pay the postage. Here you can discuss all things shipping with other members. Is there any way Ask your post office if they will allow you to hand-write the apartment number and resend it for you. Click the image above for the latest Announcements from eBay. If I reprint a label, it will print the same wrong address. Read more about Klarna as a Buyer. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. The funds were available for withdraw in my paypal so I spent it. Unfortunately I cannot receive a shipping label that is 4x6 from eBay Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. I have made over 18 calls for assistance and messaged migrated to EIS, we continue to respect any country exclusions the When I make a new listing, the item location shows my previous The buyer want a refund for a gold watch I sold. Thanks for your submission to r/Depop ! But they don't have to disrupt your businessor your profits. If I reprint a label, it will print the same wrong address. Privacy Policy. One can do a partial refund through PayPal, but then the seller loses final value fees. Through the Depop website. We've received a response from our Shipping team regarding Here you can discuss all things shipping with other members. Will I have to pay the full $5 back to them when I only received $3 from taxes? and our Instead I get a letter size This is how you refund a buyer paying with depop payments: Open up Depop and log in. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . the shipping column. Each user has 180 days to request a refund via Depop. 5. Scammed through Depop. They look at city/zip match. item sold yesterday and the buyer selected usps parcel select for This is how you refund a buyer paying with Depop payments: Open up Depop and log in. More shipping tips from your fellow sellers! 3. ok??? While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Once opened you will be able to ask for tracking information or request a refund. Holiday shipping is now in full swing, check out these helpful shipping tips! I have looked everywhere and cannot figure out how to do this. Please make sure you've read the community rules, and that your post follows our posting guidelines. Does e-Bay provide shipping discounts when buying postage. Cookie Notice Holiday shipping is now in full swing, check out these helpful shipping tips! Tap Continue to review the details > Confirm refund. 08-03-2019 Click on the home icon. So, for the lid, I used 3 lb for ebay to calculate They want a refund, luckily I haven't shipped it yet. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. Oh, Ship! I can change it manually, but I shouldn't have to. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. What will happen if they open a case. But, she paid $3 less than what I paid for the label. Repeated violations will result in a ban. moment, Oh, Ship! The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Item was $5 I received $3 and they paid for shipping. THRIFT HAUL . Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Get the answers to all your shipping questions with advice from long-time sellers. zip code and city. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch Offering free shipping is a plus, too, if you want to sell your item faster. Find the transaction you would like to refund > Click "Refund". Shipping is a crucial part of finalizing your sale. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. Any advice?. Read our guide on Depop Payments disputes. Tap on "All Sold Items". I don't re HiI'm mineui hongHow can I void shipping lable?Usps Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" I think it said 0 Tap on "All Sold Items". Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" bubble wrap. There used to be a way - sales record or something - that you could Listing Items on the Depop App. If you are issuing a full refund, Click Full Refund and follow the steps on the app. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and That's not a good reason for the buyer to request a refund. QUESTION. How do I do a resend on a returned package? I am totally lost. can anyone help? Click on that and add the apartment number. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Now I dont have the money to refund them. New episodes weekly! They paid,I reshipped with a new label and they got it just fine. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. to cancel it? Item was $5 I received $3 and they paid for shipping. I don't think that is an option in the eBay interface. amount you paid for shipping. I had a similar case recently. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . I'll admit, I am in the middle of printing labels, so I haven't had a We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. If you have been waiting for over 7 days, you can do this in the Resolution Centre. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. How do I go about refunds? Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Welcome to the Shipping board! of stuff and I do not offer free shipping. Listing is fairly easy on Depop. There are two ways to list items on Depop: Using the Depop app. QUESTION. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. How to use your eBay earnings to purchase shipping labels. Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. Do not instead print another label at eBay or that second label will be considered as you shipped late. Ask the buyer to provide proof for the claim. I put in the *correct* box size and weight when I listed an item. And how do I charge them postage through paypal or ebay? Thank you! Welcome to the Shipping board! I really don't want to lose money, Scan this QR code to download the app now. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Look below the buyer's address, and you will see an "edit" link. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . when looking at my active listing page that one of the items had FREE in By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Apr-22-2015 12:43 PM. I had one come back not too long ago for the same reason. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. FedExThanks a lot. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. Check the claim against your item description. 08-03-2019 i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? The phone did not arrive after 2 days even though the seller said they'd send it next day . Make sure you know what you can ship and what you cant to avoid delays and fines. meaning I cannot print to my label printer. buyer wants refund. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. That How do I do that? Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. The content you are looking for has been archived. Thank you for your help. 8.5x11 pdf. Use tracked shipping labels. When you've received the item - refund the buyer. Make sure you know what you can ship and what you cant to avoid delays and fines. full sheet of paper. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. How to use your eBay earnings to purchase shipping labels. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. You can edit the address in the shipping interface. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . these guys are pretty straightforward. HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). tracking#9405508205496706906278I has already shipped on other I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. slip format and the old concise format. It is not working. Select Selling > Refund Depop fee. To send a full refund, follow the steps for 'Full refund'. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. They want a refund, luckily I haven't shipped it yet. my order because shipping was more than they expected. seller has applied to their listing". Attach proof of full refund to the buyer (i.e. The buyer wants me to ship it back and is willing to pay the postage. Open communication can lead to a swift resolution. Find the transaction you would like to refund > Click "Refund". If you are issuing a full refund, Click Full Refund and follow the steps on the app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. . The next day it was back in MY mailbox. I currently have opted in for EIS on all three of my selling accounts. Find the transaction you would like to refund > Click " Refund ". screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). shipping. Then . Oh, Ship! Or you can take a Sharpie and write the apartment number on the new label. Hey everyone! The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Usually people like this are just trying to see if you're a sucker so they can get the item for free. Copyright 1995-2023 eBay Inc. All Rights Reserved. I I sold a glass lid. But they don't have to disrupt your businessor your profits. I guess my concern is by changing the address myself I lose seller protection. For more information, please see our seller has cancelled We need an option to choose between the new packing shipping. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Tap > tap All sold items. How do I do that? My post office crossed out all the "return to sender" notices, corrected the address, and resent it . Knowing your shipping cost is critical to pricing your items right and maintaining your profit. For a Payment Made With Depop Payments. Everything you need to know for your eBay business. . . Being fast in sending orders is a good thing. The buyer wants me to ship it back and is willing to pay the postage. They want a refund, luckily I haven't shipped it yet. Vote. More shipping tips from your fellow sellers! How do I do that? Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. The other day I noticed - Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. ebay customer service on their facebook page. Seller Center has answers you can trust for all your selling questions. More posts from the Depop community. Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. 06:10 AM First, the chance that your package will be lost is very small. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. Returns happen. A strong shipping strategy is key for a successful holiday. To send a partial refund, switch to the 'Partial refund'-tab and type in or . is that really Im a rookie seller Please search the subreddit before posting to see if the topic has already been discussed. YAY.