ScammersI would recommend finding a different lender. Please know, we take feedback of this nature seriously, as it allows us to improve our service. She spent more than 30 years in banking as a writer of financial education content. Bridgecrest Trinity details with 216 reviews, phone number, location on map. Most will be willing to work with you, especially if you're experiencing a temporary financial setback. Need to find a different location? Get more reviews from your customers with Birdeye. Mary Leigh Phillips, current CFO for DriveTime and Bridgecrest, will assume the role of CEO for Bridgecrest. Mercedes-Benz Financial Services Welcome to the driver's seat. Customer Service 60 minutes featuring the brightest minds on Wall Street, taking you through the most important hour of the trading day. 2023 Mercedes-Benz Financial Services USA LLC. In fact, you could end up paying more interest over the life of the loan, as well as extra payments at the end of your loan. Bridgecrest is a Financial Services, Debt Collection, and Loan Servicing company located in Mesa, Arizona with $25.00 Million in revenue and 551 employees. My kids are going back to school and I just needed one payment moved to the the end of my loan. That I had 48hrs to verify and e-sign the document. International Association of Better Business Bureaus. If you can't afford your car payments, you can give the vehicle back to your car loan lender. Most offer the option to pre-qualify with basic information to see your likely interest rate; doing so will not affect your credit score. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. provided by LightStream,a division of Truist Bank, Truist Financial Corporation. Email: and compare multiple offers. Many of your favorite MBFS features can also be found on Shop for auto loan refinancing lenders and compare multiple offers. statements, make payments and more. Pay your Bridgecrest bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. They do not disclosure at all all the "hidden" (to avoid using the right word for this) fees. However, often the sale proceeds aren't enough to cover your loan balance; the remainder of the loan amount is called the "deficiency.". If youre upside-down on your current car you owe more than it's worth you may be able to roll the negative equity into your lease. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The company provides online credit application and other financial options through lenders. 7300 E Hampton Ave Ste 100, Mesa, AZ 85209-3324. They could be on your report for a number of reasons, for example: You missed a repayment. Julies writing has been published by USA Today, Business Insider and Wired Insights, among others. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Lead Writer | Personal finance, car buying, loans. on third-party Web sites. If I could rate it lower than one star I would. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. While attending college to earn a journalism degree, Shannon completed an internship that led not to the newsroom, but to a bank marketing department. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. I am tremendously grateful to Don for his work in getting us here and want to thank him for all his contributions. BBB Business Profiles may not be reproduced for sales or promotional purposes. Assistant Assigning Editor | Auto loans, consumer credit. The worst of the worst in customer service. Bridgecrest is apparently so poorly-run and understaffed that they didn't do anything despite me calling them numerous times and asking for them to send me the title that I rightfully own. I said no, don't cancel it. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. The privacy policy, level of security or accessibility standards may differ from ours. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Car leases typically have lower payments, because you're paying to drive the car . Bridgecrest Profile and History. But just because you surrender the car doesn't mean that the creditor has forgiven the debt or that it has to. The team here at LightStream is proud to be doing something that will make a different for generations to come. Not go through. BBB Business Profiles may not be reproduced for sales or promotional purposes. So just to let you know my payment is only a week late because of my pay date at $9 a day on a single income $63 dollars a week. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We make it easy to manage your account online, find convenient payment options, and get assistance when you need it. Beat local competitors. The creditor can still sell the vehicle and sue you for any deficiency. Even if the creditor won't cut you a break on the deficiency balance, surrendering the car might still be the best thing you could do under the circumstances. Sign up for a free account. Customer Reviews are not used in the calculation of BBB Rating. You can click the Return to LightStream.com button now to return to the previous page or you can use the Back Saturday & Sunday: 1 p.m. to 6 p.m. Dan most recently oversaw the treasury and capital markets, tax, and internal audit divisions. Mary Leigh and Scott will both join the DriveTime and Bridgecrest boards of directors. Bridgecrest Financial Auto Loan Payoff Address. Scott has been with DriveTime for 13 years. Application Processing If you don't pay up, it can sue you, get a judgment, and then use various collection methods, such as wage garnishment or bank levies, to get paid. All financial products, shopping products and services are presented without warranty. After harassing them for two months simply in order to get them to perform their basic job functions, finally now they say they have sent my title to the DMV for some sort of approval, and it's now out of their hands and they don't know how much longer (it's already been two months!) reserved. 7300 E Hampton Ave Ste 100, Mesa, AZ 85209-3324. I will not ever do business with such a cold hearted company. Sign up and well send you Nerdy articles about the money topics that matter most to you along with other ways to help you get more from your money. If you take a long loan to keep payments affordable, youre likely to find yourself. Bridgecrest also provides servicing for auto loans originated and held by others and, in t otal, serves nearly 700,000 active customers in the U.S. across a $9.7+ billion serviced portfolio. Mesa AZ 85209 . Your use of this website constitutes acceptance of the Terms of Use, Supplemental Terms, Privacy Policy and Cookie Policy. I have made 33 payments on time and I asked for one thing. This business is unclaimed. If you owe more than your car is worth, you might be tempted to roll the negative equity into a new loan with a longer term, but this is a costly way to lower your car payment. Email this Business. Car leases typically have lower payments, because youre paying to drive the car for a set period of time and then turn it back in. BBB reports on known marketplace practices. However, that's a better option than, If the payment is a pinch today, when the car is new, imagine writing the same check four years from now. This has helped restore and protect fragile wildlife habitats across America. Refinancing allows you to replace your current loan with a new one and hopefully lower your car payment in the process. Do not sell or share my personal information. Grow your business. My car registration needs to be renewed in two weeks and I will probably miss the deadline due to how poorly run Bridgecrest is. Keep your vehicle finances on the road to success with Bridgecrest. NerdWallet strives to keep its information accurate and up to date. 1332 Diversity-Breach of Fiduciary Duty: Jury Demanded By: None Rather moving the payment to the end, I have todo all those extra steps. To resolve this issue, I have contacted Bridgecrest numerous times requesting for a possible renegotiation of contract, its short, to reduce up to 3000.00 off total vehicle. Years in Business: 20. Business Started: 2/19/2003. Shannon Bradley covers auto loans for NerdWallet. If you take a long loan to keep payments affordable, youre likely to find yourself upside-down on your car loan. So I informed her of the previous issue and she said, I will forward you to account services. Our opinions are our own. However, that's a better option than damaging your credit with a repossession. Robbery. Many or all of the products featured here are from our partners who compensate us. In some states, lenders must wait until borrowers have missed 3-4 consecutivedue dates before authorizing a repo; however like all lenders . You might find your car payment is too high for a variety of reasons: Maybe you financed your car at the dealership and now realize you could have qualified for a loan with a lower rate and payment. We make it easy to manage your account online, find convenient payment options, and get assistance when you need it. Truist, LightStream, Truist Financial Corporation. My debit in august for some reason did. BBB Business Profiles are subject to change at any time. Bridgecrest | 2,151 followers on LinkedIn. We try to respond to all messages within 24-48 hours. Through its related dealership group, DriveTime, Bridgecrest provides over $2 . Use our refinance calculator to compare offers with your current loan and see how much you may be able to lower your car payment. FAQs About Your Loan. Here's a list of some of the top trending technologies and APIs used by Bridgecrest. If you plan to buy a less expensive car from a dealer and dont want the hassle of selling yours on your own. During the pandemic I got my hours cut at my job to 1-2 days a week. If you need immediate assistance, it's always best to call our Customer Service at 800-967-8526. This business is in an industry that may require professional licensing, bonding or registration. Be prepared and research your cars trade-in value through online guides so you know if the dealers offer is fair. Get the latest business insights from Dun & Bradstreet. To ensure our customers concern is properly addressed, we encourage them to remain in contact with our *************************** directly at ************. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Need to file a complaint?