Our goal is to have this repaired completed as soon as possible. before and after pictures) otherwise will be forced to escalate for resolution. We held 2k in reserve 1k for each property for 90 days for any expense that needed to be paid in the time period.. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 668 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website : Most relevant EW Ebony Wallace 2 reviews US Mar 31, 2022 First time for Everything This has been a disaster. Great Jones Resident Payments 717 N. Harwood Street, Suite 2800 Dallas, TX 75201 For your security, we recommend USPS Certified Mail (with tracking number), FedEx Ground or FedEx Express, or UPS. I emailed numerous times my concerns and my concerns of the morality and legality of taking applicants fees knowing the property is not available for rent with no similar options in the area, and being non responsive to even help to find a property. In everything we do, we want to change property investing and management for the greater. Literally the worst rental company in Greenville dont waste your time. I called every day (we live in Florida. Enter your rental property's zip code or city below Zip code or city Get Started Or call us (866) 504-2251 to speak to a portfolio representative Prospective Owners Email hello@greatjones.co Services Pricing Locations Company Careers Search Rentals Help Blog Vendors Current Owners SHAME ON THIS COMPANY THAT IS ONLY LOOKING OUT FOR THEMSELVES. Please be careful. Everything is remotely operated and maintenance issues are handled accordingly. Hi LT, we appreciate your honest review. Jessica is so experienced and knowledgeable, I am very impressed! Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. REQUESTING REPAIRS VIA LATCHEL To file your first request contact Latchel directly using one of the following methods below: CALL: 407.553.9696 My poor experience is sadly confirmed by the numerous complaints and poor reviews about Great Jones as a property manager and I expect restitution for the work they cannot prove was completed from Great Jones(i.e. It was summer time. All Rights Reserved. Turns out that the owner was NEVER contacted by Great Jones. The carpet was in horrendous condition and I paid to have it cleaned upon moving in. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Michael Weiss was very helpful and efficient helping to get us this rental. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. BBB Business Profiles generally cover a three-year reporting period. This has been a disaster. General Manager (Retail Mall) Job in Palm Desert, CA at Jones Lang In the meantime, my unit sits vacant for prolonged periods. The worst management company ever! Details are as follows. Unfortunately, based on the information provided, we are having difficulty locating you in our system. leasing@greatjones.co or (239) 201-2164 Own rental property? Great Jones was so easy to rent from. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. He charged this company $90! We were told by Great Jones that they would not fix it and we have to wait for the owners approval. Complaint: ******** The application & $50 for fee was submitted on April 12, 2022. Hi Elisandro Feliz Matos, we appreciate your honest review. Complaint: 18332804I am rejecting this response because: There have been zero scheduling issues between myself and pest control company and I have plenty of evidence to show that if needed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Current Resident, we appreciate your honest review. We signed up with great Jones property management in 2019. Great Jones is a new, innovative property management company that brings together state-of-the-art technology with top-tier local service to deliver a superior property management experience to our clients and their residents. 5 reviews of Great Jones "Changing my rating to 1 star, none if I could. I've been trying to reach Great Jones since 9/19/22. SaaS, Android, Cloud Computing, Medical Device). I told them I had 10 days to submit the information and I have yet to hear from them. I have also shared with you the the ITD full statement, the team disbursed$62,334.47. Sent text and emailed with pictures. Our focus? Diversity Spotlight (US Headquarters Only), Edit Lists Featuring This Company Section, Roofstock Expands Owner Service Offerings with Acquisition of Tech-Enabled Retail Property Management Leader Great Jones, Property Management Companies With Fewer Than 1000 Employees (Top 10K), East Coast Property Management Companies (Top 10K), Real Estate Female Founded Acquired Companies, East Coast Acquired Companies With Less Than $50M in Revenue. Big mistake! As a landlord I am so disappointed that I select Great Jones as my property management company. After the property sat vacant for nearly two weeks, the move out inspection was finally completed but was not at all thorough. After I applied I was asked for a copy of my lease. dollars in rental homes owned by small-scale investors. Being a real estate investor can bring tremendous financial benefits. Great Jones allowed to pay application fees for me and my 19-year-old special needs son knowing the property was already taken. Thats right they charging me fees when theyre no longer managing the property. By way of example, the bathroomsink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. If you people at great jones think I am going to pay for air conditioning unit that needed to be fixed you have another thing coming to you as I will fight these charges you havent listed what was wrong and the person who wanted to inspect did not want me there at all which seems to be fraud to me. With a fully staffed 24/7 tenant support hotline, all of your requests will be addressed immediately and all maintenance repairs are performed by licensed and insured vendors. Great Jones. Property Management Service - Porch The application fee costly $50. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Again I am requesting before & after picture for each service request. Nobody cared to get condo association permission to do the job so it cost more than $3000 to pay through Great Jones to these AC companies and then more than $2000 to redo everything again according to condo association requirements. Stl area they only have cardboard houses. After that you need to leave any inquiry or request to support@gratjones.co and you could receive a response in a few days or never. Hi TOM 5, we appreciate your honest review. They are also thieves. Good company for someone that needs to learn things about rentals and how they are handled. I do want to let you know that a concession for your time without a/c was approved and will be processed against your move out statement. I have yet to hear from Great Jones yet they can contact me for the over due rent. Looking to rent? We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I applied for rental assistance. My elderly mother was charged about $200 to repair a mailbox that a drunk crashed into. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. GREAT JONES - 14 Reviews - 442 W Kennedy Blvd, Tampa, Florida - Yelp The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. The entirety of my stay at my rental was marked by negligence. Our simple fees are all-inclusive.No markups, no hidden costs, no locked-in contracts or cancellation fees. We are live in our. This resulted in a leak that then damaged the vanity and my tenant had to request a, visit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. Here are 8 tips for writing great reviews. Great Jones acted quickly and the service provider they chose was awesome and good at what they do. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I called left messages. Property Management Service - Fort Myers, FL. the temp was near 90 in the home). A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or . And They did not that in order. I then decided to move out and here is where the problems come. Unfair business practices. A few months later the A/C went out. I hate this establishment I would never recommend anyone to live in any houses owned or managed by Great Jones they should be call called horrible Jones. Now they are using those funds post management time frame to charge me for landscaping and utilities. Great Jones is a residential property management company. Roofstock Expands Owner Service Offerings with Acquisition of Tech Do not use this company for any property management for your rental properties.Plus. they had NO IDEA that a squatter was in my property. If you are wishing to dispute any items on your move out statement, please send an itemized list to ********************************* and we would be happy to review. With the latest turn of my property, the tenant's notice to vacate was not entered into their system. All our buildings are located close to public transportation, shopping, dining, outdoor recreation, entertainment, hot spots of Chicago nightlife, and have easy access to the lakefront. Great Jones - Overview, News & Competitors | ZoomInfo.com I will send attachment again. Our records indicate that you have been provided with the required documents on 10/4/22. We left the house in better condition than when we moved in, as there were countless issues and things that had to be fixed while living there. Yes you read me right! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Based on my own walk through, there were a number of items left off the report, including burned out light bulbs, garbage that was left in the unit, a broken threshold in the dining room, missing light cover on the bedroom ceiling fan, fixing original the doorbell that was removed by the tenant, and some general cleaning. After notifying the maintenance service they were able to contact the vendor and get it rescheduled.The repair was done timely and corrected with no follow-up. Please please please please please run as far away from this company as possible. Left four voicemails. Here are 8 tips for writing great reviews. When the plumber came there was no leak any longer. We would like to have a better understanding about your experience, please reach out to us at info@streetlane.com so that we can do our best to resolve this with you. Save your money and sanity! With this situation my living conditions were unacceptable and unlivable. No contact from them at all. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. No water for first week here at property. Have a wonderful day. So inquired about my approval and request to transfer to a different property sense receiving approval, I noticed they had several properties available. Paid rent on time no issues. Susan C Williams, thank you for sharing your positive experience! Hello ***** and thank you for your message. I have kids and we are unable to use the bathrooms and the tub due to the switch is coming up thru the tub! Terrible company. I have reached out to them about this issue over and over again to only get responses Freon their 3party company stating they are waiting on GREAT ***** TO APPROVE the work order! Rent can be paid in cash, online through our portal . Great Jones as become a perpetual disappointment in "managing" my property. I am not sure how old that carpet is as it was peeling up all through my residence. Great Jones did not find a tenant until March of 2022 and during this long vacancy period they were uncommunicative and mismanaged by, for example, leaving the gas on resulting in charges to me of over $500. Stealing money from their client base. They used security deposit to pay for last month rent, so any damage caused by tenants were not covered. We were told it will be released in 3 months after all the pending bills are settled (see attached email communication). Companies can ask for reviews via automatic invitations. Great Jones Property Managment | Complaints | Better Business Bureau It has been 4 nights. So I begin to correspond with the property via the suggested channels to no avail. ******* will be contacting you with any updates to schedule. Indianapolis ranks in the top 30% of cities nationwide for its cumulative real estate appreciation. Companies can ask for reviews via automatic invitations. Thank God I watch my stuff I was able to restart my own account in time before they came to cut my services off. We would like to have a better understanding about your experience. His response time was fast and effective and he help me land my home. I put in new tiles to cover and hide this in the bathroom. We will reach out to you directly and do our best to resolve this with you. Please let us know if you received the final funds. This was confirmed by my tenant. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. We are moving out due to post hurricane *** damages and they are selling the home and. We would like to have a better understanding about your experience. They get me a $250 discount for one month for 5 months without a/c and in record heat! Our local on-the-ground teams are experienced service professionals who support our owners and residents by making their lives as easy as possible. In everything we do, we want to change property investing and management for the greater. Hi Suezett, we appreciate your honest review. Find 88 employees from Great Jones Great Jones Employee Directory Great Jones corporate office is located in 2001 Broadway Ste 400, Oakland, California, 94612, United States and has 88 employees. scheme but as my property manager it is their duty to verify completion of work. Application was submitted for an home 8/4/22 Emails and phone calls with no response Home sent to different management company app was not Now Im being told app is exp and I need to pay again for something that was poorly handled on they end I was advised for a month that someone will contact me and it never happens I was even told my app was incomplete and when asked what was missing no response My app had shown approved I live In ******* ** and need to relocate and this has been the worst experience. We discontinued service March 18th, 2022. Vendor Partnerships - Great Jones As a resident living in a property managed by this company I would like to express my complete and utter bewilderment by the lack of responsibility taken by this company to provide maintenance to the dwelling. Now I also have to spend money on attorneys to get my money back from them. Some co-op boards may only meet once a month or even once every 2 months. MF Investments, thank you for sharing your positive experience! It goes against our guidelines to offer incentives for reviews. That's why investors choose Great Jones for their rental property management in Indianapolis. I had to purchase window units so me and my family don't get sick. to keep sending out people to put band aids and create more damage. If they didn't have breed restrictions they wouldn't have so many houses on the market. Thanks to Indy office for collecting 3 month worth of overdue rent for me. I work from home and have disabilities. Great Jones Property Management Reviews - Trustpilot Locations | Great Jones After he found out about it, it was fixed the very next day. Their driving purpose is to utilize technology to stay one step ahead of investors needs and positively affect their bottom line through never-before-seen efficiencies. We signed up with great Jones property management in 2019. It's not even that they're incompetent, they just don't care. Great Jones Company Profile - Craft The man on the phone was absolutely demanding and kept pushing I go ahead and fill out the application. We would like to have a better understanding about your experience. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The temp in Tuscaloosa is 95 everyday. Dont recommend even applying for their properties. Sincerely,*******************************. Thank you for reaching out regarding your remaining deposit refund. We rented a property from Great Jones property management on Oct 27, 2018. I would highly advise against getting any business with Great Jones. I even had to request new pictures and still the quality was subpart compared to similar property managers because they sent out a construction person to take the pictures as most if not all of their staff are remote. I have worst experience with Great Jones, I moved out of my apartment and they deducted 90% of my security deposit for the items which were never given to me at the time I took the apartment, like window blinds and some walls repair, where as I even used my wall hangings without nails , I used peel of stickers which I removed when I left the apartment, I tried to contact but no body responds , please please please do not deal with this thugs they don't have ethics and no professionalism , I rate them minus, they don't deserve even 0 rating. Read 1 more review about Great Jones Property Management. GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property FRUAD !!!!!!!!!!! Great Jones Property Management Reviews | Read Customer Service Reviews Unfortunately, based on the information provided, we are having difficulty locating you in our system. Reliable premium management and maintenance. Date of experience: April 25, 2022. To add insult to injury, in September, I receive a notice from Great Jones stating I still owe $500 for their services coming to a grand total of about $11K (not accounting for the property management fee and regular maintenance items). They are doing the bare minimum but the infestation continues to grow and is causing risk to our health and wellbeing. No missed payments or issues ever. This resulted in a leak that then damaged the vanity and my tenant had to request a subsequentvisit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. We are awaiting our documents to sign our lease to our new home. They are money-hungry and the property managers themselves are impossible to get ahold of. 0/10 do not recommend wasting your time on this company whatsoever. What to do and what not to do. I never told Great Jones that it was repaired by the owner, and to this day (months later) they never called to schedule to repair it or check to see if we got it working. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. billions of dollars worth of products & services to owners, residents, and other relevant stakeholders. DBS MORNING SHOW & OBITUARIES 25TH APRIL 2023 APRIL 2023 - Facebook Meaning houses that are thrown together to look good just to find all underlying problems after move in. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I just recently placed a applicationI just recently placed a application for one of Great Jones Rental Property in Tampa florida, I have not received an email stated that my application was approved nor denied. If you need another copy of this itemization please request one by emailing **********************************. My wife posted a scathing review earlier and it was removed. And They did not that in order. 4.6 miles away from B Jonesinvestmet. Experience with shopping mall property management a plus. Rent and reserve are two different items. I was able to retract information from our accounting team. I watched the property continue to be actively accepting applications and even moving the price of rent up and down on the property listing for MONTHS after my initial interaction. But all of a sudden Tom the 11th I receive a denial and an adverse action notice cause the email approve was sent in error. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. 2023 Trustpilot, Inc. All rights reserved. Reliable workload Procedures and requirements may vary from one building to another, so you may want to use a broker in order to guide you through this process. In 2018, the company raised $8 million in Series A financing from Crossl Read More Contact Who is Great Jones Headquarters A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or willing to, tell me if they sent the bill to the tenant, if the tenant responded, what's the next step, just silence, no one responds to my queries. How do I pay my rent each month? - Great Jones, A Roofstock Company Great jones is trying to charge me **** dollars to fix things that need to be done regardless but was not part of my lease contract to be fixed while living there. Sent me a letter of non-renewal for the lease while I was deployed overseas. The first thing they did was raise the rent. So property investors can thrive. Pasquale has been awesome at responding to our needs and concerns thus far in our process. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Run Run from this place as fast as you can. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. At this point Greatjones lack of communication & professional left me to believe that they are incompetent, unprofessional & scammers. A minimum of three (3) years administrative/technical experience and knowledge of property physical systems. So after 2 1/2 months of the "owner not responding to the request," I found a way to reach the owner myself. ******* asked me to directly reach out to the company myself, as show in my previous attachment if you had taken time to review it. The bathroom fixtures were old and outdated and I did not damage them. The best thing that can happen to landlords in the area is if this company goes out of business after receiving enough bad reviews. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Great Jones Property Management Reviews | Read Customer Service Reviews Reply from Great Jones Property Management. I had an anticipated move in date of the 19th of November. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.